Smarter, faster customer support powered by AI
Deliver instant, accurate responses across chat, email, and phone — with a secure AI platform trained on your business data.
Your always-available AI support assistant
Cloudbridge provides an AI-driven support solution designed for businesses in New Zealand and Australia.
The platform understands your products and policies, helping you respond to customers instantly while reducing your team’s workload.
-
Instant replies across multiple channels
-
Accurate answers based on your business knowledge
-
Consistent, personalised communication
-
Reduced handling time and operational cost
-
Simple deployment with no disruption
Support customers wherever they reach you
Cloudbridge integrates with the communication tools you already use:
-
Website live chat
-
Email auto-reply and drafting
-
AI voice assistant for phone enquiries
-
Messenger, WhatsApp, Instagram, WeChat (optional add-ons)
-
Internal helpdesk support for staff
This unified system helps you stay responsive without switching platforms.
Platform Capabilities
-
Automated responses for chat and email
-
Voice AI that answers calls
-
Ticket routing & prioritisation
-
Summaries & drafts for human agents
-
Multilingual support
-
Analytics & insights
-
Workflow automation
-
Internal knowledge assistant
Enterprise-level protection for every business
Your data stays private and protected at all times.
-
Private-cloud or on-premise deployment
-
Zero data leakage to public AI models
-
Encryption in transit and at rest
-
Role-based access controls
-
NZ Privacy Act and GDPR-aligned
Ideal for industries requiring strict confidentiality such as finance, healthcare, and government.
Set up in four simple steps
-
Import your data
Upload documents or connect to your existing systems.
-
AI understanding
The platform structures and interprets your information.
-
Deploy everywhere
Activate AI for chat, email, phone, or internal use.
-
Optimise and refine
Review performance and improve accuracy over time.
Transform your customer support with Cloudbridge AI
Deliver faster responses, improve customer satisfaction, and reduce operational costs.